Onboarding Specialist

  • Customer Success
  • Remote job

Onboarding Specialist

Job description

Who We Are:

Our mission is to make employees experts faster. We are passionate about making information not only easy to create and share, but also quick and simple to find, follow, and maintain. Even the most complicated processes are no match for our software that makes information simple for anyone to navigate and understand. In the last 4 years, ProcedureFlow has grown its users by 600% worldwide. We are proud of what our team has accomplished, and we are looking for new team members to help us accelerate this incredible growth.

At ProcedureFlow we are customer obsessed! We pride ourselves on delivering optimal customer experiences and we welcome people who share our passion to join our team. You will have the opportunity to make an impact while working alongside some of the brightest and most passionate people in the industry.

What You'll Be Doing:

We are currently recruiting an Onboarding Specialist to join our team, a role that is critical to our customer’s success.

As an Onboarding Specialist, first impressions matter. You will be spending quality time getting to know our customers, helping them understand how to efficiently map their processes; some of which are well known and others to be created, training their teams to become experts and preparing them to get everyone in their organization excited about using ProcedureFlow. This role is absolutely critical to our customer’s success so if you thrive on providing value to customers and have a love for process, this role is perfect for you.

Job requirements

Location: Saint John NB or Remote Canada

Who You Are:

  • Customer obsessed – loves working with customers, helping them solve issues and providing value
  • Able to immediately build rapport with our customers
  • Enjoys business process and has a business process mindset
  • Listens, can communicate well and ask great questions to get our customers thinking about how they lay out their processes clearly and concisely
  • Analytical, problem solving, critical thinking, evaluation and facilitation skills
  • Can work through ambiguity, conflict and change and can embrace new information and learning as it surfaces
  • Comfortable using technology and able to learn new systems and software quickly
  • High attention to detail
  • Ability to lead teams, delegate, coordinate multiple projects at the same time and manage tight timelines
  • Likes to have fun but gets the work done at the same time
  • University degree or work experience equivalence
  • 3-4 years of related business analyst, process mapping or customer service experience
  • Proven Project Management experience

What We Offer:

  • Remote First – Our head office is in Saint John, New Brunswick but we know you can do your work from anywhere in Canada.
  • Health benefits from day one (1) for you and your family.
  • Parental Leave Top-Up – Becoming a parent is a milestone event. You are encouraged to take the time to focus on creating memories for a lifetime.
  • Encouragement to further develop your skills with access to our Learning & Development Fund.
  • Positive team culture - every employee is committed to taking time to support you, to help you learn and grow.
  • Stock options are awarded to every employee. Your contribution to ProcedureFlow will help us continue to be a profitable, growing company and we believe, you should also benefit from that.

Apply Now!

The ProcedureFlow team is highly skilled, motivated, hardworking, and fun! This position would be ideal for you if you are looking to be part of a fast-growing SaaS business. Have we piqued your interested? Awesome! Submit an application today and let’s connect.

While our many of our opportunities are remote positions, only those who are a Canadian citizen or a permanent resident of Canada with a valid Canadian work permit will be considered. All applications are appreciated, however, only those being considered for interviews will be acknowledged.

At ProcedureFlow we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the LGBTQIA2S+ community. Applicants from these equity groups may self-identify through the online application process.